policy
Cancellations:
We require a 24 hour notice for cancellations of your scheduled services in order to avoid a late cancellation fee. Cancellation fee can be $25 to $100 depending on the service. Cancellations are not accepted through email , you must call the salon.
Late Arrivals / No Shows:
If you feel you may be late for your appointment please call. We will try our best to call late clients 5 minutes into their scheduled start time, but if we cant reach you then the appointment may be given away. We may need to reschedule you. You will still be responsible for any late fees.
Long / Multiple Services:
Any booking service spanned 3 hours or more, or group bookings for 2 or more people must be secured by a major valid credit card. In any event of late cancellations or no shows the credit card will be charged as outlined in our policy
Children:
We love kids as much as you do, but do to liability reasons we cannot have children 13 and under on the premises unless they are receiving services. The child must be supervised by their legal guardian and the guardian cannot receive services on the same day or time as the child.
Services:
We do not accept refunds on any completed services. We offer complimentary fixes within 10 days of the completed service. Fix services have to be 1st approved by management.
Animals:
We love our non and multi legged friends, but we are a people salon. Due to liabilities, health standards, and allergies you will have to leave your pets at home when you visit. (Service animals are an exception, however you must call us in advance so we can book you when there are no other clients in the salon).
Products:
Un-opened retail products may be return within 7 days from the purchase date along with your receipt. If you do not have the receipt, you will receive a retail salon credit pending management approval. If you are unsatisfied with a used product we can offer an exchange or salon credit that is good for 30 days.